Frequently Asked Questions
Below are answers to the most common questions we get asked. If you
don't find what you're looking for here, please contact our team and
we'll help you out!
Are you still open during the Pandemic?
Yes! Our operations in the US, UK, Canada and Australia are still running as per normal despite COVID-19. All of our teams are taking extreme care in observing social distancing rules and have put in place other procedures and cleaning regimes to ensure full and complete adherence to government rules. USPS, Royal Mail, Australia Post, NZ Post, Canada Post and all other countries we service are still delivering mail.
Can I track my order?
Our prices are inclusive of free shipping via regular post (first class mail or priority air mail). This means your order cannot be tracked. With that said, we find regular / first class post very reliable and 99.95% of orders arrive without issue provided that the mailing address is correct.
For an additional charge Express Post is available to orders to Australia and Priority Post is available to orders to the United States. These are tracked services and tracking information is provided upon the order being posted.
Will I know when my card has been delivered?
With the exception of Express Post (Australia) and Priority Post (US), all cards are sent and delivered by regular post. The means delivery confirmation is not possible. The only way to check that a delivery has been made is to check with the actual recipient.
We recommend that you only contact a recipient after the delivery window we have provided has passed - to avoid ruining the surprise.
Do I need an account to use Cardly?
No. You do not need to have an account to use Cardly.
We will, however, create an account for you after your first purchase. Once created you'll be able to login here https://www.cardly.net/login and see your orders, cards, set up reminders and manage your communication preferences etc.
How quickly do you print and post orders?
Orders placed before 10am Monday to Friday (excluding public holidays) local time will ship the same day. Orders placed after 10am will ship the next business day.
This time is based on the region your card will send from:
- US orders - GMT-5 (Michigan)
- Canadian orders - GMT-4 (Toronto)
- UK and European - GMT (Kent)
- All other orders - GMT+10 (Brisbane, Australia)
Do you support foreign languages and characters?
Currently we can only offer support for English characters. We're looking to expand into other markets over time and we'll let our followers know via our newsletter as support is added.
Where do you post?
We currently print and post to the following countries:
- New Zealand
- United Kingdom
- United States
- San Marino
- Balearic Islands
- Irish Republic
- Vatican City State
- Czech Republic
- Hong Kong
- South Korea
- Sri Lanka
Cards to Australia, New Zealand and Asia are sent from Brisbane, Australia.
Cards to the United Kingdom and Europe are sent from Kent, the United Kingdom.
Cards to the United States are sent from Michigan, the United States.
Cards to Canada are sent from Toronto, Canada.
How long will it take for my card to be delivered?
A card ordered before 10am Monday to Friday (excluding public holidays) will ship the same day. Once in the post it will take the following estimated times to arrive:
- Australia: 2 to 6 business days for regular post, or 1 to 3 business days for Express post.
- New Zealand: 7 to 12 business days
- UK: 1-2 business days
- Europe: 3-5 business days
- US: 2 to 4 business days, or 1 to 2 business days for Express post.
- Canada: 2 to 5 business days
You can read more about delivery times here:
United States Postal Service
Do you support business customers?
Absolutely! We allow business customers to design their own cards, using their own handwriting. You can read more about our service here.
I’ve noticed a mistake! Can I change my order?
You can, if you're quick enough! There is a limited window where you can change your order before it is sent to print and post. Once an order has been confirmed as processed it is not possible to change the order.
We highly recommend checking your finished card before sending to avoid needing to cancel an already printed order!
Can you remind me to order a card for my friend/relatives Birthday?
Yes! Within your account you can setup and save birthday and anniversary and other special event reminders. We'll then send you an email about ten days before the date to prompt you to send a card. Alternatively, you can write the card in advance and schedule it to send out automatically to arrive at a future date.
I am having technical difficulties, please help!
Please contact email@example.com or use Live Chat to ask for help with any issues you are having. We will respond to you ASAP.
How can I pay for my card?
Currently, Cardly allows you to pay via credit card and PayPal. We'll be bringing additional options such as ApplePay and GooglePay online very soon!
Help, I'm having problems paying for my card!
Please contact firstname.lastname@example.org or use Live Chat to ask for help with any payment issues you are having. We'll respond to you ASAP.
I have a promotional code. How does it work?
During checkout, you'll be prompted for your promo code. Simply enter your promo code in the provided field and the relevant discount will be applied to your order if your code is valid.
Is entering my credit card details with Cardly safe?
Cardly has integrated with Stripe, one of the world's most secure and reliable payment processors. Your credit card details are submitted directly to Stripe for processing and never touch our systems directly - Stripe handles all aspects on the transaction for you safely and securely.
Stripe processes billions of dollars in transactions a year for global companies such as Amazon, Asos and Deliveroo and provide excellent online payment security. You can rest assured your details are safe!
Can I get a blank envelope with my card?
You sure can. Simply choose the 'send to me' option during checkout and enter your address. We'll send you a blank envelope with your card so you can send or give it to your lucky recipient.